Lifeline Service
Hamilton County Telephone Cooperative offers qualifying customers a voice or broadband lifeline discount. Lifeline is a non-transferable, federal benefit that makes monthly voice or broadband service more affordable. The program is limited to one discount per household. Eligible households may apply the monthly Lifeline discount to either broadband service (home or wireless) or voice service (home or wireless) but not both. The Lifeline voice service also includes toll blocking to qualifying customers without charge. The current discount provided under the Company’s Lifeline service as of December 1, 2020 is $9.25 per month on broadband or $5.25 on voice support for each month that the customer qualifies. The Lifeline credit for voice support will reduce to $0 on December 1, 2025.
A household is eligible for the Lifeline discount if the customer’s annual household income is at or below 135% of the federal poverty guidelines. You may also qualify for the Lifeline program if a customer, a dependent, or the customer’s household participates in one or more of the following programs:
-Medicaid
-Supplemental Nutrition Assistance Program (SNAP)
-Supplemental Security Income;
-Federal Public Housing Assistance (Section 8)
-Veterans and Survivors Pension Benefit
For more information or to apply for the lifeline discount, please contact us at 618-736-2211. For more information about this federal benefit, please review the following link: https://www.fcc.gov/general/lifeline-program-low-income-consumers. To apply for Lifeline, please visit: https://www.lifelinesupport.org/get-started/.
For assistance in applying or program questions, please call 1-800-234-9473.